top of page
  • Does Mukhtar have a physical store?
    Yes!! We do - Mukhtar Sarees is based out of Calcutta. Click here to check our store location.
  • What makes Mukhtar special?
    Founded in 1955, Mukhtar is a legacy brand from Calcutta, renowned for its pure handcrafted Zari work and timeless ethnic wear. With over six decades of excellence, we blend traditional artistry with modern elegance, creating heirlooms cherished by generations. Our customers' trust and love are the heart of our journey, making Mukhtar more than just a brand—it's a celebration of heritage and craftsmanship.
  • How do I care for my Mukhtar product?
    We recommend dry cleaning or gentle hand washing for our products. Always refer to the care label for specific instructions.
  • Do you offer custom or personalized orders?
    Yes, we offer custom services. Click here to schedule an appointment to discuss your requirements.
  • How can I contact customer support?
    You can reach us through the Contact Us page or by visiting our store.
  • How do I place an order?
    You can place an order directly through our website by selecting your desired items and proceeding to checkout or by visiting our store.
  • Do you accept Cash On Delivery (COD)?
    No, we do not accept Cash on Delivery (COD) as a payment method.
  • What payment methods do you accept?
    We accept all major credit/debit cards, net banking, UPI and other popular payment gateways for your convenience.
  • Can I modify or cancel my order after it’s placed?
    Unfortunately, once an order is placed, we cannot make changes or cancellations. Please review your order carefully before confirming.
  • Do you offer international shipping?
    Yes, we ship worldwide (upon special request). Please note that customs duties and taxes for international orders are the responsibility of the customer.
  • How long does shipping take?
    Domestic orders typically arrive within 2 weeks of placing the order, while international shipping times vary depending on the destination. Also, for customised or made-to-order products, the shipping time may vary depending on the type of customisation.
  • How can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s status.
  • Do you offer alteration services?
    Yes, we provide alteration services only to customised orders. Kindly Contact Us to place a request.
  • What is the cost of alterations?
    The cost varies depending on the type of alteration required. We will provide an estimate after reviewing your request.
  • Who bears the shipping cost for alterations?
    The customer is responsible for shipping the item to us. We will cover the return shipping after the alterations are completed.
  • How do I initiate an alteration request?
    You can place an alteration request (applicable only on customised orders) simply by filling out this form available on the Contact Us page. Note: Items sent back without prior approval will not be accepted. The final alteration charges must be borne by the customer.
  • Do you offer refunds?
    No, we do not offer refunds. However, we provide exchanges for damaged or defective items.
  • What is your return policy?
    We accept returns within 7 days of delivery for damaged or defective items. The item must be unused, with tags attached, and in its original packaging. Click here to check our complete refund and exchange policy.
  • How do I initiate a return or exchange request?
    You can place a return or exchange request simply by filling out this form available on the Contact Us page. Note: Items sent back without prior approval will not be accepted.
  • What should I do if my order is delayed?
    Shipping delays can occur due to unforeseen circumstances. Please track your order using the provided tracking number. If the delay persists, Contact Us for assistance.
  • What if I receive the wrong item?
    In the rare event that you receive an incorrect item, please Contact Us with your order details and photos of the product. We will resolve the issue promptly.
bottom of page